You can judge that book by its cover.
He told the employee he was, "So mad, I could pop a 9mm at it."
The employee allegedly told Goodrich there was no need for that, then Goodrich allegedly told the employee, "I'll do it right now. Look!"
Goodrich then allegedly opened the right side of his shirt, displaying a black, 9mm handgun.
Goodrich had a concealed weapon permit.
Yea well I guess none of yall have ever dealt with At&T customer service. Not that I would be stupid enough to do what this moron did but I have felt like that on the other end of the phone. By the way 6 month update. Still getting 600.00 phone bills every month, they fix it every month but takes me a two hour phone call every time and thats after they have my pregnant wife reduced to tears. Fing pathetic. When our contract is up, the phones, internet modem will be used as target practice.
Take it up the chain of command dude. Don't stop until you get the answers you want.