discrimination at ruby Tuesdays restaurant,natchez,Mississippi

[swingey]

This is what happened to my wife and I Sunday around noon at the ruby Tuesdays restaurant on us 61 in matches.We stopped in for lunch,along with my wife's service dog(airfare).well,to make a long story short,we were reused service! Some lady/not the manager,came to our table and said the waitresses wouldn't serve us because of the dog!he is s gentle ed giant,fully trained,and was wearing his marked Ser ice dog pack.then this employee starts asking my wife what medical condition she e needs a dog for(illegal),so we got up to leave as I was more than a little angry!asked to speak k to a manager,o e didn't show up! I am posting g this on every site I belong to,also calling their corporate people today,plus my wife is f I ling a complaint with as federal agency.....supposed this had been a blind person with a seeing eye dog?

 

[Riot1]

Good for you and your wife! Sorry to hear that you had that experience but glad to hear that you are doing something about it.

 

[madwabbit]

This is what happened to my wife and I Sunday around noon at the ruby Tuesdays restaurant on us 61 in matches.We stopped in for lunch,along with my wife's service dog(airfare).well,to make a long story short,we were reused service! Some lady/not the manager,came to our table and said the waitresses wouldn't serve us because of the dog!he is s gentle ed giant,fully trained,and was wearing his marked Ser ice dog pack.then this employee starts asking my wife what medical condition she e needs a dog for(illegal),so we got up to leave as I was more than a little angry!asked to speak k to a manager,o e didn't show up! I am posting g this on every site I belong to,also calling their corporate people today,plus my wife is f I ling a complaint with as federal agency.....supposed this had been a blind person with a seeing eye dog?

its no different than a seeing eye dog. Under ADA they cannot refuse you service, NOR can they ask you what the dogs purpose is. (if its identified as a service dog)

If i was you I'd contact a local attorney- who would absolutely crucify them over this. Literally a no-lose case. Post this on Ruby Tuesday's facebook wall, I'll bet you get prompt response.

You eh, may want to contact legal representation before you go about your e-campaign.

 

[BOSS351]

A$$HOLES. What a bunch of ignoramuses we have in this country. Idiots..Absolutely the wrong thing to do.Sounds like RTs need to have some training on this kind of thing. You would think they did as it is a national chain. Haven't been to one in a long long time and will drive by and think of this whenever I see one. Idiots..

 

[Devilneck]

There are several much better places to eat in Natchez than RT's. Pig Out Inn is some fine BBQ. Fat mama's Tamale's is pretty good too.

 

[charlie12]

I'm sorry this happened to you and your wife. Burn their ass.

 

[enutees]

I agree with posting on their facebook. I looked at their page, it looks like they respond quickly. At least get the idiot fired.

I would boycott them for you but I already did years ago when I tasted their food.

 

[deuxlatch]

I agree with posting on their facebook. I looked at their page, it looks like they respond quickly. At least get the idiot fired.

I would boycott them for you but I already did years ago when I tasted their food.

Yeah me too. I'm still trying to figure out how they are still in business. Applebees too for that matter.

 

[JCcypress]

Pig Out Inn is some fine BBQ. Fat mama's Tamale's is pretty good too.

These sound like my kind of joints!

 

[madwabbit]

Yeah me too. I'm still trying to figure out how they are still in business. Applebees too for that matter.

Applebees quality really varies. We played poker at one in georgia and the place was AWESOME. I was very impressed.

then I came home... and well, we've all been to applebees.

 

[Vermiform]

That's sad. Just curious, what breed is he and what is he trained to do?

 

[JBP55]

I'm sorry this happened to you and your wife. Burn their ass.

What Charlie said.

 

[rhettro]

Saw a person with a service dog in the grocery store. No one made any issues. Dog was a large breed. Seemed really older. Very slow gait. Grey muzzle. Obviously been with the person a long time. Made me wonder, When someone is with the same service dog for many years and the time comes to retire them or whatnot, it must be extremely difficult to find a replacement? Not only sentimental wise but also service wise?

 

[sawgrass]

I'm sorry to hear of your bad experience. And for the RT management, ignorance is not a good policy or excuse.

.

 

[drpc]

I wouldn't have left until the Manager can to the table. I've been amazed what my employees have told people in situations where they should have hit the hold button and gotten me on the phone. Manager might have been on a bank run and Alice decided to play boss for a while.

 

[bigtattoo79]

I wouldn't have left until the Manager can to the table. I've been amazed what my employees have told people in situations where they should have hit the hold button and gotten me on the phone. Manager might have been on a bank run and Alice decided to play boss for a while.

+1 always ask for a manager.


Sent from my iPhone using Tapatalk

 

[3fifty7]

Employees words mean jack.
A manager is supposed to speak for the owner/company. I don't know how responsible/liable an establishment is for the words of an hourly employee. A manager would have had to personally escort me out in that case, but I wouldn't be caught there to begin with.

 

[drpc]

Employees words mean jack.
A manager is supposed to speak for the owner/company. I don't know how responsible/liable an establishment is for the words of an hourly employee. A manager would have had to personally escort me out in that case, but I wouldn't be caught there to begin with.

They are responsible for all the actions of all their employees but based on my encounters with Ruby Tuesday waitresses, by the time you speak to Headquarters and Headquarters gets the manager on the phone, Alice has missed 2 shifts and came in an hour late for another and got fired($2.13/ hour plus tips don't get much these days). The manager is going to say "This is the first time I'm hearing about this." All restaurants should extensively train their waitresses on the intricacies of Federal Law but we're lucky if they can get them to remember the "wash your hands after a trip to the bathroom" part of the Louisiana sanitary code..

 

[Vermiform]

I used to eat at RT alot. It was always an easy way to stay low carb as they always had some tasty low carb options and an awesome little salad bar. Lately the food quality and service have gone to hell. The only one in Shreveport shut down a few months ago and that was a perfect location for it. There is one left in Bossier but I think its days are numbered as well.

 

[swingey]

Thanks,he is a airdaleterrier, 1 1/2 year old,about 70 lbs,but he is a big puppy and a clown!one of the funniest dogs I have owned,trained in ptsd,also carries stuff for my wife,and stability.this breed is not really known for service dogs,but he does pretty good,he'll of a watchdog also!