To get started, not all was bad. I did grab a Spikes LR for $99.95 as did a buddy today. So that great deal is still ongoing and they had several left. This is my first experience that was anything close to negative but how this one ended, it left me thinking I should voice up.
Saturday I ventured to Jims looking to buy a rifle during the tax free weekend. After looking around and waiting to be served, a young guy came to help me (his name is left out) andI started to look over the particular platform I was shopping for and was given several options. After deciding on a synthetic model the salesman wen to the back, found one and brought it out. This rifle did not have a price tag on it and I was told that it was $1,625. There was one on the shelf visible that had a tag of $1,645, although it was a different model. I waited around for my background check to return for the lower. I looked around at other prices online and instore for the same model and finish and found it cheaper at $1,550 but none were what I considered local. Less than $100 bucks to stay at a local shop was an obvious no brainer. I decided to go ahead and grab the rifle but wanted to bring cash. Spoke to the salesman again, purchased the lower and left.
I returned today and waited for this salesman. He had two people in-front of me and when it was my turn he handed me the paperwork and went grab the rifle. Now, no price was discussed here. I inspected the rifle and he brought it upfront. Grabbed a couple other items and went to pay. I joked around with the cashier about a discount, we both laughed as it was tax free. The rifle rang up for $1,795. In my head this worked out to a total that included tax I responded with, hey what about tax free!. The cashier said, it is, that is what the rifle rang up as. I asked her to make sure she selected the correct rifle from the on screen options due to the $1625 the day prior. She did and then went to find the salesman. Meanwhile I saw the guy working on a deal with my buddy. I approached and said, "The rifle rang up for $1,795, didn't we discuss $1,625?" Of which he said "well yeah" and immediately walked to the register with me. He looked at the screen and asked me to hold on a minute. About 3minutes later he came back with an obvious change in body language. His statement was, "that was never the price I told you, the screen is correct." At this point the cashier began asking him if we should call ...?... and the salesman became quite rude raising voice at her saying "that's the price, the only price."
Now, I just asked a question regarding a prior agreement of which the salesman acknowledge when questioned. If it would have been a simple, my bad buddy then I would have left with the rifle. The reaction of the salesman left me with a bad taste and I felt like he was putting me off as being a liar since other employees were around. And his reaction when asked if they should call (I'm assuming a manager) made me think this may have happened before. Now I did tell the cashier not to worry about calling anyone, I was fine with it. Didn't want it to blow up over a simple mistake.
What gets me is that this guy and I had some good conversations over the two days, and he was very helpful up until the point. Even with the high volume this weekend he remembered me on the second day. Sold me some lowers, and stuck with me for a good hour and a half on Saturday. Its a shame I missed the tax free, but what the hell ya know. I left mad and he was obviously a bot made, so if your on here, nothing personal man. it was along weekend, I get it, but lets try to own up and stand by the customer in the future.
Again this was my first in a long line of business with Jims that left me mad. I think its important they know.
Saturday I ventured to Jims looking to buy a rifle during the tax free weekend. After looking around and waiting to be served, a young guy came to help me (his name is left out) andI started to look over the particular platform I was shopping for and was given several options. After deciding on a synthetic model the salesman wen to the back, found one and brought it out. This rifle did not have a price tag on it and I was told that it was $1,625. There was one on the shelf visible that had a tag of $1,645, although it was a different model. I waited around for my background check to return for the lower. I looked around at other prices online and instore for the same model and finish and found it cheaper at $1,550 but none were what I considered local. Less than $100 bucks to stay at a local shop was an obvious no brainer. I decided to go ahead and grab the rifle but wanted to bring cash. Spoke to the salesman again, purchased the lower and left.
I returned today and waited for this salesman. He had two people in-front of me and when it was my turn he handed me the paperwork and went grab the rifle. Now, no price was discussed here. I inspected the rifle and he brought it upfront. Grabbed a couple other items and went to pay. I joked around with the cashier about a discount, we both laughed as it was tax free. The rifle rang up for $1,795. In my head this worked out to a total that included tax I responded with, hey what about tax free!. The cashier said, it is, that is what the rifle rang up as. I asked her to make sure she selected the correct rifle from the on screen options due to the $1625 the day prior. She did and then went to find the salesman. Meanwhile I saw the guy working on a deal with my buddy. I approached and said, "The rifle rang up for $1,795, didn't we discuss $1,625?" Of which he said "well yeah" and immediately walked to the register with me. He looked at the screen and asked me to hold on a minute. About 3minutes later he came back with an obvious change in body language. His statement was, "that was never the price I told you, the screen is correct." At this point the cashier began asking him if we should call ...?... and the salesman became quite rude raising voice at her saying "that's the price, the only price."
Now, I just asked a question regarding a prior agreement of which the salesman acknowledge when questioned. If it would have been a simple, my bad buddy then I would have left with the rifle. The reaction of the salesman left me with a bad taste and I felt like he was putting me off as being a liar since other employees were around. And his reaction when asked if they should call (I'm assuming a manager) made me think this may have happened before. Now I did tell the cashier not to worry about calling anyone, I was fine with it. Didn't want it to blow up over a simple mistake.
What gets me is that this guy and I had some good conversations over the two days, and he was very helpful up until the point. Even with the high volume this weekend he remembered me on the second day. Sold me some lowers, and stuck with me for a good hour and a half on Saturday. Its a shame I missed the tax free, but what the hell ya know. I left mad and he was obviously a bot made, so if your on here, nothing personal man. it was along weekend, I get it, but lets try to own up and stand by the customer in the future.
Again this was my first in a long line of business with Jims that left me mad. I think its important they know.
