Kershaw service

[tbone]

I own a Kershaw Piston folding assisted opening knife. I was trimming a rafter near an electrical wire and, while thinking don't get too close to that electrical wire, I got into the live wire. It electrically arc cut a large notch in the blade near the tip. After considering what I used to do, regrinding a new tip on the blade, I decided to look on the interweb for what might be possible if I sent it back to Kershaw.
Their website had a form to fill out for warranty work if the fault was theirs in materials or workmanship and it also included a box to check to request a new blade or a sharpening of an old blade for ten U. S. dollars.
I filled out the form, checked the box for a new blade and included my tenner.
In about 4 weeks I got a package from Kershaw with my knife having a brand new blade installed.
I appreciate service like this.

 

[Hattrick 22]

I own a Kershaw Piston folding assisted opening knife. I was trimming a rafter near an electrical wire and, while thinking don't get too close to that electrical wire, I got into the live wire. It electrically arc cut a large notch in the blade near the tip. After considering what I used to do, regrinding a new tip on the blade, I decided to look on the interweb for what might be possible if I sent it back to Kershaw.
Their website had a form to fill out for warranty work if the fault was theirs in materials or workmanship and it also included a box to check to request a new blade or a sharpening of an old blade for ten U. S. dollars.
I filled out the form, checked the box for a new blade and included my tenner.
In about 4 weeks I got a package from Kershaw with my knife having a brand new blade installed.
I appreciate service like this.

Did the same thing with my Leatherman I'm not sure if they would fix it though.

 

[Blackhawk]

Kershaw also provides free springs to repair their assisted opening knives that have lost their "assist".

 

[rcm192]

Kershaw also provides free springs to repair their assisted opening knives that have lost their "assist".

Im glad I read this thread. I just called to get a spring for my Blur. Shipped it right out no problemo, free of charge.

 

[gwpercle]

Kershaw Leek stopped opening, E-mail to Kershaw and they sent a replacement spring. That and a Kershaw Torx Tool keychain, got it all fixed up like new.
Kershaw assisted openers are my favorite, must have 8 of them, and the key chain tool is neat to have.
Gary

 

[nolaradio]

I have waaaaay too many Kershaw knives, assisted and manual openers. I rotate through them and carry whatever feels right for a few months at a time. I have yet to sharpen one of them. When one blade gets dull, I carry a new knife. When I get 6 or 8 of them that need sharpening, I put them in a small flat rate Priority mail box and send them back to Kershaw for a free sharpening. True, it costs me money to ship them, but where can you get 6 to 8 knives sharpened for less than $6? Kershaw even pays for return shipping. I'll have to post some pictures of my growing Kershaw collection when I get a chance.

And just in case you didn't know about it, bladeforums.com is the place for knife talk. But I'll warn you now, it's will hurt your wallet if you hang out there for any length of time.

 

[DAVE_M]

Kershaw's and ZT's customer service is top notch!

Kershaw will replace a blade for $10.
ZT will replace a blade for $30, which isn't too bad for a $200+ knife. I think it used to be free.