Sin-ster
GM of 4 Letter Outbursts
So I picked up an awesome pair of items from them-- Phantom holster and double mag pouch -- from a member here who was offloading his whole kit.
I was very impressed by the whole thing-- fit, finish, concealment, comfort. I really made out like a fat rat in the deal.
About two weeks ago, I noticed the mag pouch had developed a crack.
Still, well informed of their "stellar customer service", I didn't despair and contacted CS.
I guess I've been spoiled by good companies... BCM, that calls and goes through the shipping list before sending out big orders; Geiselle, who shipped me a $245 trigger and hat with no questions asked, along with a pre-paid return envelope for the defective unit that they had no record of me owning (3rd party vendor); Dillon, who shipped me a carbide die much like Geiselle; even Cabela's, who had a large can of One Shot on backorder so long that they immediately agreed to ship me two smaller ones (at a loss to them) when I suggested it.
RCS requires you to place an order and use the Warranty code, then ship them the item (on your dime), and then wait while you go straight to the top of the production queue-- despite the "quick ship" title they've given all of their pouches. Okay, they're popular and anything's better than the infamous 12 week wait on most of their products.
I suggested to the CS rep I spoke with that I'd like to have the older unit back as well, since it was still serviceable and would come in handy. AFAIK, it's not like they're recycling the kydex-- and from the looks of things, they replaced the belt loop attachments anyway, so I doubt those are getting put back into circulation either. That was a no-go as well-- and it REALLY would have been useful this time around.
Why, you ask? Because they either sent me the wrong damn pouches, or their QC/production has taken a massive dump.
I pull the thing out and notice that it's visibly larger than the one I sent in. Taller, fatter, longer. Whatever-- I EDC a full sized pistol, I can deal with some extra size. Then I discover the (likely) culprit-- the magazines have 1/4" clearance on the pouch walls, and quite clearly aren't going to stay put. Baffled, I clamp down on the tension screw until they hold-- and they're VASTLY tighter than before, plus still leave a lot of play in the magazines (I can twist them in either direction about 15-20 degrees).
Immediately I search out the markings to see what item I have.. only to find the detailed scratches that listed who made my old pouches, what they were for, and when they were produced have been replaced by a crude "RCS"... and nothing else. Wonderous.
To top it off, the quality of this thing is a joke compared to my last one-- and all other kydex pouches of similar design that I own. The bends at the front and rear of the item are awkward and inconsistent; the front piece of kydex has a large gap from the rear at the bottom of the pouches, while my older item (and those I have from other companies) are so snug that you can't even tell it's two pieces; the center bend/fold where the tension screw is set is sloppy and uneven.
So it's back to e-mail tag, another trip the post office (on my dime again I assume) and God knows how long until the issue is addressed-- if they don't just send the thing back and say "That's the right one."
I'd cancel the order I placed for two AR-15 pouches on the spot, but having read their lawyer-speak fine print in detail, once it's moved to Production (as mine has), you're SOL-- even if the stupid thing is weeks away from being folded.
If I ain't getting something free out of this debacle, they may have screwed over the wrong loud-mouthed, long-winded, fast-typing gear queer.
I was very impressed by the whole thing-- fit, finish, concealment, comfort. I really made out like a fat rat in the deal.
About two weeks ago, I noticed the mag pouch had developed a crack.
Still, well informed of their "stellar customer service", I didn't despair and contacted CS.I guess I've been spoiled by good companies... BCM, that calls and goes through the shipping list before sending out big orders; Geiselle, who shipped me a $245 trigger and hat with no questions asked, along with a pre-paid return envelope for the defective unit that they had no record of me owning (3rd party vendor); Dillon, who shipped me a carbide die much like Geiselle; even Cabela's, who had a large can of One Shot on backorder so long that they immediately agreed to ship me two smaller ones (at a loss to them) when I suggested it.
RCS requires you to place an order and use the Warranty code, then ship them the item (on your dime), and then wait while you go straight to the top of the production queue-- despite the "quick ship" title they've given all of their pouches. Okay, they're popular and anything's better than the infamous 12 week wait on most of their products.
I suggested to the CS rep I spoke with that I'd like to have the older unit back as well, since it was still serviceable and would come in handy. AFAIK, it's not like they're recycling the kydex-- and from the looks of things, they replaced the belt loop attachments anyway, so I doubt those are getting put back into circulation either. That was a no-go as well-- and it REALLY would have been useful this time around.
Why, you ask? Because they either sent me the wrong damn pouches, or their QC/production has taken a massive dump.
I pull the thing out and notice that it's visibly larger than the one I sent in. Taller, fatter, longer. Whatever-- I EDC a full sized pistol, I can deal with some extra size. Then I discover the (likely) culprit-- the magazines have 1/4" clearance on the pouch walls, and quite clearly aren't going to stay put. Baffled, I clamp down on the tension screw until they hold-- and they're VASTLY tighter than before, plus still leave a lot of play in the magazines (I can twist them in either direction about 15-20 degrees).
Immediately I search out the markings to see what item I have.. only to find the detailed scratches that listed who made my old pouches, what they were for, and when they were produced have been replaced by a crude "RCS"... and nothing else. Wonderous.
To top it off, the quality of this thing is a joke compared to my last one-- and all other kydex pouches of similar design that I own. The bends at the front and rear of the item are awkward and inconsistent; the front piece of kydex has a large gap from the rear at the bottom of the pouches, while my older item (and those I have from other companies) are so snug that you can't even tell it's two pieces; the center bend/fold where the tension screw is set is sloppy and uneven.
So it's back to e-mail tag, another trip the post office (on my dime again I assume) and God knows how long until the issue is addressed-- if they don't just send the thing back and say "That's the right one."
I'd cancel the order I placed for two AR-15 pouches on the spot, but having read their lawyer-speak fine print in detail, once it's moved to Production (as mine has), you're SOL-- even if the stupid thing is weeks away from being folded.
If I ain't getting something free out of this debacle, they may have screwed over the wrong loud-mouthed, long-winded, fast-typing gear queer.
