ramsey6199
Well-Known Member
I purchased a gun through the layaway plan with Buds. I attempted to pay a portion with debit card. My balance showed no change, so the next day I call to see what's going on. They respond that I used someone else's card so it didn't process it under my name.(Wife's debit card on our joint account)..So they canceled the transaction and I have to wait until the following week to retry with my debit card. Within that week I receive a prepaid box from buds. I call them up to see what was going on and they said they had no history of the box being sent.. weird your place of business pays for a 2 day shipping box and don't have a record of it. The next week I paid off the total, or so I thought. Within a few hours I receive an email saying the items in my cart have not been paid and they were not going to hold them for me.. I checked and had nothing in the cart with the only item being that one gun listed in the history. I wait until the next morning to contact them and before I do, I get the same email again. I check my account online and the history still showed no payment as being made. Once again I contact them and this time they tell me that they have no payment. After arguing with them that it was taken out of my bank account they double check and find it. They couldn't tell me why it didn't show up. So yet again they canceled it and in return I had to give them the numbers on the phone and do the process all over again.
The nightmare was finally over..so I thought. They ran me through the ffls and suggested to use a preferred one. I chose the one nearest to me. I asked if I needed to give them a heads up to the transaction and was told it was unnecessary, that it would be taken care of. A few days later I saw the tracking showed that it would be delivered on a Friday. I emailed BMB to see if they would be open for me to get my gun and asked if they would possibly be open Saturday. I later received a response from them telling me that he accepts ffl but only when he's in and that he would be gone for weeks. I then contacted Buds and explained the situation to which they agreed that they should send it to another dealer since he was on their suggested dealers. I was shown the list of dealers again with the next closest one being Knights. I again was told that everything would be taken care of no need to contact. I went ahead and called anyways to let them know that the following week my gun would be shipped. Guy was a bit snappy and said Buds tells me when a package will be sent. I explained to him very politely that I just wanted to make sure he was able to receive it. He told me that's fine he'd be there. About a week later after being sent back to buds then back to another dealer. I check my new tracking number to see that the package is being delivered today. I call Knights firearms and get no answer. Several hours later I get a notification from UPS that there was no adult present to sign for package. I call Buds again and explain all over again the mess that had occurred since purchasing this gun and told them I wanted to just cancel. After a few minutes on hold the guy comes back and tells me that he tried to call Knights and he was hung up on. I again expressed that I wanted to just cancel the order and not have to wait yet again for a package to be resent. I was put on hold.. I get back from on hold once more and am told that if I cancel I will be charged 10% restocking fee and that all they could do is resend it to another dealer. They agree that since again this was a preferred dealer that they would reship again but won't refund my money. With no other choice I am having to go with the option where I don't lose out on money for a gun I have yet to still receive.
As someone who has bought several guns from Buds this was a horrible experience that hopefully no one goes through with them. I have purchased with them before..but never again. I should have paid the extra $10 price difference and purchased the item in a store. It's been a huge pita and I believe from all the headache I should have been granted a refund. I will 100% never purchase a thing from these guys again.. again the ffl dealers that agreed on the transactions but were no where to be found were BMB DISCOUNT GUNS AND KNIGHTS FIREARMS bot in Lafayette, La.
The nightmare was finally over..so I thought. They ran me through the ffls and suggested to use a preferred one. I chose the one nearest to me. I asked if I needed to give them a heads up to the transaction and was told it was unnecessary, that it would be taken care of. A few days later I saw the tracking showed that it would be delivered on a Friday. I emailed BMB to see if they would be open for me to get my gun and asked if they would possibly be open Saturday. I later received a response from them telling me that he accepts ffl but only when he's in and that he would be gone for weeks. I then contacted Buds and explained the situation to which they agreed that they should send it to another dealer since he was on their suggested dealers. I was shown the list of dealers again with the next closest one being Knights. I again was told that everything would be taken care of no need to contact. I went ahead and called anyways to let them know that the following week my gun would be shipped. Guy was a bit snappy and said Buds tells me when a package will be sent. I explained to him very politely that I just wanted to make sure he was able to receive it. He told me that's fine he'd be there. About a week later after being sent back to buds then back to another dealer. I check my new tracking number to see that the package is being delivered today. I call Knights firearms and get no answer. Several hours later I get a notification from UPS that there was no adult present to sign for package. I call Buds again and explain all over again the mess that had occurred since purchasing this gun and told them I wanted to just cancel. After a few minutes on hold the guy comes back and tells me that he tried to call Knights and he was hung up on. I again expressed that I wanted to just cancel the order and not have to wait yet again for a package to be resent. I was put on hold.. I get back from on hold once more and am told that if I cancel I will be charged 10% restocking fee and that all they could do is resend it to another dealer. They agree that since again this was a preferred dealer that they would reship again but won't refund my money. With no other choice I am having to go with the option where I don't lose out on money for a gun I have yet to still receive.
As someone who has bought several guns from Buds this was a horrible experience that hopefully no one goes through with them. I have purchased with them before..but never again. I should have paid the extra $10 price difference and purchased the item in a store. It's been a huge pita and I believe from all the headache I should have been granted a refund. I will 100% never purchase a thing from these guys again.. again the ffl dealers that agreed on the transactions but were no where to be found were BMB DISCOUNT GUNS AND KNIGHTS FIREARMS bot in Lafayette, La.
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