Kel Tec customer service

[XDguy]

Finally got around to sending in my PF9 which would have at least 1-2 failure to extracts or very light primer strikes causing a round to not fire every magazine (shot around 250 rounds over two sessions). I sent an email a week after I sent it to be sure they received it (never mailed a firearm before) and they responded the next day that they received it on June 10th. Today, July 10th I got it back with a new slide, recoil spring, and polished feed ramp. They never asked any questions, just addressed the issues I presented to them. I have not had a chance to try it out but so far I am impressed with their customer service.

 

[MOTOR51]

I have always heard great things about their customer service. It's always good to hear about companies treating the individual customer right.


MOTOR51

 

[dwr461]

I have a P32 that had to go back. They didn't make it right the first time and quality control missed it. (The machining was out of spec for the slide.) While I fault them for not catching it during the manufacturing process their customer service was excellent. The P32 with a new slide was returned to me and has worked like a champ with everything since then.

Dave

 

[CafeBustelo]

I have always heard great things about their customer service. It's always good to hear about companies treating the individual customer right.


MOTOR51

I have heard the same in regards to their CS. A friend had to send back his twice-owned PF9 and they still fixed it.

 

[SpeedRacer]

They replace quality control with customer service, but at least they do right.

 

[SVTFreak]

They made my pf9 right, and quickly.

 

[XDguy]

They replace quality control with customer service, but at least they do right.

Haha, good point.

 

[sigfan556]

Had a pmr 30 sent back 4 times. Very nice each time i talked to them.

 

[returningliberty]

Had a pmr 30 sent back 4 times. Very nice each time i talked to them.

You had to send it back 4 Times??

They'd better be nice!

 

[Jack]

You had to send it back 4 Times??

They'd better be nice!

They'd better send two of them after return #4

 

[returningliberty]

They'd better send two of them after return #4

I'd tell them to keep that POS and send me a glock

 

[gotabyte]

That's still better than Sprint. They fail 30 times and refuse to fix their service. Just a rant on the crappy service but the more who know the less that will be subjected to their lies.

I am glad to hear the customer service is good with Keltec as I own a PLR 16