Well about 5 weeks ago I was shooting my Osprey .40 on my Glock 22 with a lonewolf barrel. When I got home and began to clean everything up I noticed the end cap had a crack in it. (The serial numbered part) I called Silencerco and told them what happened and they gave me a claim number (can't remember what exactly they called it). It took me about a month to get it sent off with my work schedule lately. I received a phone call today from Mike. He said the end cap definitely has a crack in it. I asked him if it was repairable, he said no, I asked what could be done about it. He told me that they would replace it with another Osprey and a .22 can or a just a Saker, he basically said what ever I want and would make me happy. I asked him if my can was still safe to shoot with. he said he wouldn't put a lot of rounds or high powered rounds through it but that I could still use it. I asked him if he could just send my can back and get me a Saker on the way, he said definitely that he would get the paperwork on the Saker started and replace the tube on my can then send it back. I asked him if I needed to pay the tax stamp and transfer fee, that if I did it wasn't a problem. He said they would cover everything not to worry about it, and they would issue me a refund check to cover the new stamp. So now I have my can coming back to me,and a more expensive Saker for my sbr build.
I can't be happier that is definitely good customer service makes me even happier I chose a silencerco suppressor. If anyone has any doubts about how this company will treat you don't second guess them, I am definitely now a loyal silencerco customer. I couldn't ask for anything else.
I can't be happier that is definitely good customer service makes me even happier I chose a silencerco suppressor. If anyone has any doubts about how this company will treat you don't second guess them, I am definitely now a loyal silencerco customer. I couldn't ask for anything else.
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